Micronet Template 2015-10-09T20:24:29+00:00

Banking Specialist

Central Bank of the Midwest
Job Description
This full-time position is located at the New Century facility in Gardner, KS for Central Bank of the Midwest.  Hours will be Monday - Friday 8:45am - 5:45pm and rotating Saturday's 8:45am - 12:15pm.  Requisition number: 7793.

• Must be able to relate to others beyond giving and receiving instructions, get along with coworkers without exhibiting behavioral extremes, perform work activities requiring negotiating, instructing, supervising (where applicable), persuading or speaking with others, and respond appropriately to criticism and coaching from a supervisor
• Provide daily deposit services such as handling deposits, withdrawals, holds, loan payments, cashier’s checks, money orders, stop payments, cash advances, and other related matters.
• Maintain cash drawer within prescribed limits. Purchase from and sell money to vault as needed.
• Accurately count, receive and disburse cash and accurately handle mutilated and bait currency.
• Verify and balance assigned cash drawer daily. Maintain cash over and short record. Assist in identifying cash differences. Maintain cash drawer variances within Central Bank guidelines.
• Meet and greet the customer as they enter their department/facility. Assess the needs of the customer, explain the different types of accounts and services available, and assist in the selections most appropriate for their needs.
• Open personal or business accounts and prepare all related documentation.
• Open new accounts, open ATM cards, issue and redeem Certificates of Deposit, and open and add to Individual Retirement Accounts.
• Complete necessary forms for customers to have their checks directly deposited.
• Transfer funds to various accounts.
• Prepare all related documents for wire transfers; forward to wire transfer department.
• Answer questions, give explanations, and solve problems for customers face-to-face, over the phone and through correspondence.
• Acquire and maintain thorough knowledge and understanding of compliance and regulatory issues relating to customer service areas (i.e. Bank Secrecy Act, Regulations CC, E, DD, P, etc.) evidenced by appropriate application of these regulations in day-to-day operations.
• Acquire and maintain thorough understanding of security procedures; practice established procedures. Understand role in case of robbery and know proper post-robbery procedures.
• Maintain neat and orderly work area and ensure that all cash, negotiables and confidential records are secured and/or disposed of properly.
• Consistently demonstrate proficiency in providing exemplary customer service in person and by telephone. Actively listen to customers and maintain a friendly, positive and professional attitude. Resolve difficult situations with tact and diplomacy. Look for creative ways to make customers feel appreciated and special.
• Acquire and maintain knowledge of all bank products and services.
• Actively take advantage of all sales opportunities, cross-selling bank products and services to new and existing customers, ensuring recommendations meet customer needs.
• Actively participate in STEP program; attend appropriate sales and STEP training; utilize STEP program initiatives; work with manager to set STEP goals and make every effort to reach targeted goals. Make referrals to other business units for traditional and non-traditional banking products and services.
• Participate in sales programs to generate new customers.
• Arrange daily work plans to handle customer flow and bank processing requirements, provide customer service and meet bank record keeping requirements.
• Attend all required training.
• Assists others in the bank and performs other duties as needed and/or directed.
• May be assigned other duties and responsibilities or work/ training at other locations.
Contact Information