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COVID has been with us for almost one year and businesses are still figuring out what customers want. As COVID vaccinations become more prevalent and restrictions begin to ease, businesses will certainly be tempted to pay less attention to the health and safety of their customers. But data shows that consumers expect many of the efforts that businesses have put forth to stick around if they are to renew their economic activity. This month's guest post by Christina Metcalf highlights a few of the areas that
Jason Camis