Customer Service Representative

Our office is hiring for a Full-Time Customer Service Representative. We are searching for someone who is looking for a long-term position. In this role, you will be the face and voice of the Company by greeting our customers over the phone and in person, so we are searching for someone who enjoys people and is friendly & outgoing.   
 
Qualifications:
 
*Prior customer service experience
*Willingness to learn
*Experience with Microsoft Word and Excel
*Exceptional attention to detail
*Strong interpersonal/communication skills
*Be able to communicate in a calm, professional manner
*Data Entry Skills
*Documentation Skills
*Strong problem-solving & conflict resolution skills
*Good work ethic with strong attendance record
*Strong organization skills
*Ability to multi-task in a fast-paced office environment
*Must be a team player
*Must be able to pass background check/drug screen
 
Job Duties include but are not limited to:
 
*Answering multi-line phones & greeting customers
*Attracting potential customers by answering service questions; suggesting information about other services
*Opening customer accounts by recording account information
* Properly routing customer accounts
* Dispatching to drivers and other team members
* Maintaining customer records by updating account information
* Resolving service problems by clarifying the customer's issue; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
*Other tasks as assigned
*Starting pay $18.00 per hour; $19.00 in 90 days pending successful training and review.
 
Our Employees Enjoy:
*All raises given in $1 increments  
*Small company atmosphere
*Holiday bonus pay
*Paid Vacation after 1 year
*BlueCross BlueShield medical and prescription plan (50% company paid for employee)
*Dental, Vision, and $10,000 life insurance policy (100% Company-paid with medical plan enrollment)
 
Applications must be completed at the office at 115 W Warren St, Gardner, KS 66030. Please do not email resumes.
 
Gardner Disposal Service, Inc is an Equal Opportunity Employer